Help & Support

Frequently Asked Questions

Everything you need to know about Hoard Hero.

rocket_launch Getting Started

Is Hoard Hero free?expand_more
Yes! The free version supports up to 100 items, 10 locations, 50 AI identifications, and full backup & restore. Upgrade to Premium for unlimited everything.
Do I need an account?expand_more
No account or sign-up is required. The app works fully offline with no mandatory registration.
What devices does it work on?expand_more
Android devices running 7.0 or newer.

memory AI & Identification

How does AI item identification work?expand_more
When you capture an item, the photo is sent to Google's Gemini AI which analyzes it and returns a name and 1–3 relevant tags. Processing happens in the background.
Are my photos stored by the AI?expand_more
No. Images are sent for processing only and are never stored by the AI service.
What if AI gets it wrong?expand_more
Simply edit the name or tags manually. You can also re-run identification on any item.
What happens when I run out of AI credits?expand_more
AI identification pauses. Purchase additional credit packs (100 or 500 IDs) or unlock Premium for 100 bonus IDs. All purchases are one-time.

layers Locations & Organization

Can locations be nested?expand_more
Yes. Create hierarchies like Home → Garage → Shelf A → Toolbox. Filtering by a parent location includes all sub-locations.
Can I move multiple items at once?expand_more
Yes. Long-press an item to enter selection mode, select multiple items, and use the Move action.

diamond Premium & Credits

Is Premium a subscription?expand_more
No. Premium is a one-time lifetime purchase. Pay once, unlock forever.
Do AI credits expire?expand_more
No. Unused credits never expire.
How do I restore my purchase on a new phone?expand_more
Go to Unlock Premium → Restore Purchases. Premium and credit packs are tied to your Google account.
I switched Google accounts and lost Premium. What happened?expand_more
Premium and AI credit packs are tied to the Google account that purchased them. If you switch to a different Google account on your device, the app won’t recognize the purchase. Your items and local data are unaffected. To restore Premium, switch back to the original Google account and tap Restore Purchases in the Unlock Premium screen.

cloud_download Backup & Data

How do I back up my collection?expand_more
Go to the navigation drawer → Backup & Restore. Export a ZIP containing your database, all photos, and a verification manifest.
Where is my data stored?expand_more
All data is stored locally on your device. Nothing is uploaded to any server.

lock Privacy & Security

Does the app collect my data?expand_more
The app does not collect or upload your inventory data. AI photos are processed transiently and not stored. Analytics are minimal and anonymous.
Is my data safe if I lose my phone?expand_more
Your data is only as safe as your last backup. We recommend exporting a backup regularly and saving it to cloud storage or another device.